Albergo della Roccia
Via Martiri Della Libertà, 2
43040 Varano dè Melegari (Parma)
VAT No. 01867770347
Email: info@albergodellaroccia.it
INTRODUCTION
Albergo della Roccia, located at Via Martiri Della Libertà, 2 – 43040 Varano dè Melegari (Parma) – VAT No. 01867770347 (hereinafter the “Hotel”), operates, manages, and manages the Hotel, as well as a series of websites and apps for receiving, managing, and accepting reservations.
“Customer” means any natural or legal person who makes a reservation at our Hotel (directly or indirectly, through other means).
These Accommodation Terms and Conditions apply to Hotel reservations. By booking accommodation, regardless of the means used, guests agree to be bound by these Terms and Conditions.
The Hotel may have additional terms and conditions for accommodation and bookings, which will be communicated at the time of booking or check-in. If bookings are made on other platforms (other than our websites), additional booking terms and conditions imposed by those platforms may apply (in addition to or in place of the Terms and Conditions set forth below). These conditions or differences will also be communicated at the time of booking through the platforms.
GENERAL TERMS AND CONDITIONS FOR ACCOMMODATION BOOKINGS
By requesting a reservation at our Hotel, and subsequently processing them by us, the Customer implicitly (unconditionally) accepts:
Our Privacy Policy;
If booking on one of our websites, the Legal Notice regarding the use of the website;
These General Terms and Conditions for Accommodation Bookings;
Any additional terms, notices, regulations, and/or instructions provided to the Customer.
We recommend that you carefully read these Terms and Conditions (as well as the policies and conditions referred to above) before requesting or completing a reservation at our Hotel.
We also recommend that you do so each time you make a reservation at our Hotel, as we reserve the right to modify, update, add, or delete portions of these Terms and Conditions at any time.
In the event of any inconsistency between these General Terms and Conditions and any specific terms, the specific terms will prevail to the extent of such inconsistency.
1. BOOKING CONFIRMATION
A reservation at our Hotel becomes valid and binding only after the Hotel operator accepts the reservation, the Customer receives a confirmation email, and, if required, we receive payment or a deposit. For this reason, bookings will require the provision of the requested information, which will be processed in accordance with our Privacy Policy.
2. SECURE PAYMENTS
When you make a reservation on one of our websites and pay us, the payment is processed by a payment gateway system that collects and encrypts your card details for further processing. The payment gateways used for this purpose are always secure and comply with legal and technical requirements for payment security.
3. GUARANTEE POLICY
A valid credit card is required at the time of booking, and the same credit card must be presented upon check-in at the hotel. Credit cards not in the customer’s name are not accepted (i.e., the credit card and the reservation must be in the same name). This is necessary to ensure the reservation and check-in are valid. Failure to present the credit card may result in denied access to the hotel.
4. FOREIGN CURRENCY
The foreign currency conversion shown on the website is indicative and does not represent the exact amount charged for your reservation. The amount charged will be solely that indicated in the booking confirmation.
5. PRICING ERRORS
We reserve the right to cancel reservations with obvious and obvious errors in the price or service at any time (at no cost to the customer). In such cases, we will offer the option of rebooking at the correct price and/or with the correct information.
6. IDENTIFICATION
For security reasons, upon arrival at the hotel, you will be required to provide a valid, up-to-date passport or identity card issued by the relevant authority (or other required identification).
The reservation must be made in the name of the person checking in.
The credit card details used for the reservation must match those on the identification document provided at check-in.
7. MINORS
Minors staying at the Hotel must be accompanied by their parents, authorized teachers, or other duly authorized guardians.
The Hotel may require documentation confirming that the minor is accompanied by a parent, authorized teacher, or other guardian.
Only adults (i.e., persons who have reached the age of majority in the jurisdiction in which the booked Hotel is located) may make reservations at our Hotel.
8. NO-SHOWS OR EARLY CANCELLATION
Failure to provide advance notice in the event of a cancellation or no-show may result in a charge, as specified in the cancellation policy applicable to the booked rate, to the credit card provided during the booking process.
9. DEPOSIT
We may charge a pre-authorization deposit on the Customer’s credit card to cover any incidental expenses incurred or any damages caused during the Hotel stay. The release of the funds is controlled by the Customer’s bank. The deposit amount will be clearly communicated during the booking process.
The pre-authorization affects your available balance and spending limit. For more information on this procedure, we recommend contacting your bank. Once the pre-authorization has been made, we will not be able to release, remove, or reduce the authorized amount until the final bill is processed upon departure.
In addition to the deposit mentioned above, we confirm that we will hold a €1 pre-authorization hold (upon check-in). The time it takes to release the funds is controlled by the customer’s bank; it may take up to 10 business days.
We reserve the right to pre-authorize all credit cards upon check-in.
Cash is not a form of guarantee or deposit and will not be accepted.
10. PRIVACY
We collect certain personal data from those who make a reservation with us and stay at our hotel. By making a reservation, the Customer consents to the collection and use of their personal data by us in accordance with the terms of our Privacy Policy. Access to, correction, or deletion of collected personal data is managed in accordance with our Privacy Policy.
11. USE OF THE HOTEL
The Customer agrees to use the Hotel room appropriately and in accordance with these Terms and Conditions during their stay and to return the room at the end of their stay in the same condition as when they checked in.
The Customer agrees to be responsible to us for any repair costs incurred in the event of damage caused to the Hotel during their stay and for any additional cleaning required if the room (or any part of the Hotel) is left in an excessively dirty state. These costs will correspond to those incurred by us, and cleaning will be charged at commercial rates.
The Customer authorizes us to deduct the necessary amounts from the pre-authorization on the credit card (provided at check-in).
The Customer agrees to comply with all Hotel signage (relating to their use of the Hotel) and any Hotel Rules or similar rules and guidelines notified to them by us. For your own safety and the comfort of other guests, you also agree to comply with all reasonable instructions provided by Hotel staff. In these Terms and Conditions, “Hotel Rules” means all rules communicated upon check-in and which must be followed (if applicable). The reception staff will have a copy of these rules available for review upon check-in.
You agree to abide by the Hotel’s established usage and responsibility policies regarding the use of the in-room safe, following the instructions provided.
You agree not to photograph or film any part of the Hotel for commercial purposes without our prior written consent. Please note that photographing or filming other Hotel guests or staff without their express consent is prohibited.
During their stay, we reserve the right to remove any guest from the Hotel if they fail to comply with these Terms and Conditions, any Hotel Rules, or staff instructions, or if we believe their stay at the Hotel may cause us (or others) loss or damage, jeopardize the safety of their guests, ourselves, or others, or bring the Hotel into disrepute. In the event of removal from the Hotel, the cost of the entire stay will be non-refundable, and the guest will be required to pay the full amount prior to departure (in addition to any other costs we may be entitled to receive or recover from the guest under these Terms and Conditions or as part of the booking).
12. FACILITIES (AVAILABILITY AND MAINTENANCE)
From time to time, certain features or facilities of our Hotel may be unavailable or taken out of service for repairs or maintenance, or by order of the owner or management.
If a feature is essential to choosing our hotel, we recommend that you contact us before booking to ensure that the feature or facility is available at the time of booking.
We will not be responsible for any omissions or errors, temporary or permanent, in the description of our hotel’s facilities and services. The photos displayed on our website (or elsewhere) are purely indicative and may not accurately represent the assigned room/apartment.
The destination images on our website may not represent the views visible from our properties.
The accommodation services listed may not apply to all room types.
13. REPROTECTION
In the rare event that we are unable to offer you the previously confirmed accommodation, we will reprotect you to another hotel of the same or higher category at no cost to you. If there is no hotel of the same or higher category nearby, we may offer you a lower-category hotel. In this case, you will be refunded the price difference.
Alternatives offered are at our discretion. If the Customer wishes to choose a hotel of a different category than the one offered under this policy, they will be required to pay the difference.
If they do not wish to accept the re-protection, the reservation will be canceled and the Customer will receive a full refund.
14. INTERNET ACCESS
We offer complimentary Wi-Fi internet access that allows guests to connect to the internet.
Our Wi-Fi is operated by a third party, so we assume no liability (while using our internet or Wi-Fi network) for:
• Internet unavailability;
• Internet speed;
• Availability or access to websites;
• External intrusion;
• Computer viruses that may enter the guest’s devices while using the network; or
• Unauthorized online transactions or losses incurred by the guest while using the network.
Part of the accommodation booking fee may include an amount due to us for internet use. This amount will be indicated on the guest registration card provided upon arrival (if applicable).
15. PARKING AND VEHICLES
The mere provision of a parking space does not constitute a storage agreement, and the Hotel assumes no obligation to store vehicles parked there, unless expressly agreed in writing.
The Hotel is not responsible for theft, damage, or theft of vehicles or items left inside vehicles parked on the Hotel premises, unless the Guest demonstrates actual delivery of the vehicle and keys to Hotel staff, thereby assuming the obligation to store them.
16. FORCE MAJEURE
The Hotel will not be liable for any failure or delay in fulfilling its obligations under this Agreement if such failure or delay is due to circumstances beyond its reasonable control, including, but not limited to, natural disasters, fires, floods, earthquakes, war, terrorism, civil unrest, government actions, labor disputes, pandemics, epidemics, or any other event that could not be foreseen or prevented by reasonable diligence (“Force Majeure Event”).
In the event of a Force Majeure Event, the Hotel will communicate with the Customer as soon as possible, explaining the situation and the expected impact, and will attempt to mitigate the impact of the event on the reservation or stay. If it is unable to fulfill its obligations due to a Force Majeure Event, the Hotel may cancel the reservation and offer the Customer an alternative date or a refund, without further liability.
GENERAL PROVISIONS
The following terms and conditions apply to all terms and conditions on this page.
17. UPDATES
We may modify these Terms and Conditions from time to time by updating this web page. Modified terms will be effective upon posting and will only apply to bookings made after the updates.
18. SEVERABILITY
If any portion of these Terms and Conditions is held to be invalid under applicable law, that portion will be severed without affecting the remainder of the Terms and Conditions. The remaining Terms and Conditions will remain in full force and effect.
19. NO WAIVER
Failure to enforce or insist upon strict performance of any of these Terms and Conditions shall not constitute a waiver of those Terms and Conditions.
20. APPLICABLE LAW AND JURISDICTION
These Terms and Conditions will be governed by, interpreted, and applied in accordance with Italian law.
For Customers who qualify as Consumers pursuant to the Consumer Code (Legislative Decree 206/2005), the court of the Consumer’s place of residence or domicile shall have exclusive jurisdiction, pursuant to Article 33, paragraph 2, letter u) of the Consumer Code. This provision is mandatory and any contrary clause is null and void.
For any dispute relating to these Terms and Conditions with Customers who do not qualify as Consumers (professionals, businesses), the Court of Parma shall have jurisdiction.
21. ALTERNATIVE DISPUTE RESOLUTION
The Customer-Consumer may access the European Online Dispute Resolution (ODR) platform available at https://ec.europa.eu/consumers/odr/ for the out-of-court resolution of disputes.
22. PRE-CONTRACTUAL INFORMATION
All reservations made through the website are subject to the conditions set forth in the respective sections and do not include conditions not explicitly mentioned. During the booking process, the Customer will be provided with all information relating to their reservation on the website.
If the Customer makes a reservation on our website and has the option to purchase or book additional services offered by us and/or the operator and available outside the Hotel together with the overnight stay, as part of a single transaction or in separate but related transactions, all relevant pre-contractual information will be provided to the Customer on the booking page, as well as any specific terms and conditions applicable to such services.
23. CONTRACTING PROCEDURE
The booking process is completed electronically through our website. No prior registration is required by the customer. The contractual relationship between the Hotel and the customer is established upon completion of the booking process. By finalizing the booking, the customer expressly accepts all these conditions, which form an integral part of the contract. The reservation will be governed by the applicable rate conditions and applicable laws.
Furthermore, the Hotel reserves the right to verify the validity of the credit card prior to arrival, including through a pre-authorization or a charge not exceeding the amount of the first night. These transactions, which temporarily hold or “block” a specific amount to confirm the validity of the card and/or the availability of funds, are reversed the same day; however, the unblocking or refund period depends solely on the card issuer. If the transaction cannot be processed, the card will be considered invalid and the reservation may be automatically canceled.
24. CHECK-IN AND CHECK-OUT
Check-in and check-out times: see your booking confirmation.
Early check-in or late check-out can be arranged upon request, subject to availability and for an additional fee.
Late check-out fees will be those communicated by the Hotel to the Guest and will in any case not exceed the one-night rate as booked (subject to any other charges we may be entitled to charge the Guest under these Terms and Conditions, such as cancellation fees).
The online check-out process allows you to leave your room without having to visit the Hotel reception and is subject to special terms and conditions, which the Guest must accept to use this service.
25. PETS
Pets are allowed if agreed to in writing with us at the time of booking. If a request is made during the booking process, we will communicate our agreement after the booking is accepted by the Hotel operator. Your request will be considered based on availability. Additional charges may apply for stays with pets. The above does not apply to properly registered and authorized service animals (where applicable).
26. CONSUMERS/CUSTOMERS IN THE EUROPEAN ECONOMIC AREA
If the Customer is a consumer domiciled in the European Economic Area, they may have rights of compensation under national law. We cannot enforce any limitation or exclusion of liability against the Customer if this constitutes a violation of mandatory provisions.
If the Customer is a consumer domiciled in the European Economic Area, these Terms and Conditions will be governed by, interpreted, and applied in accordance with the laws of the country in which they live, and nothing in these Terms and Conditions shall prevent the application of the forms of protection provided by mandatory provisions of national law.
27. SPECIFIC TERMS AND CONDITIONS APPLICABLE TO RESIDENTS OF ITALY
Right of withdrawal: pursuant to art. 59, paragraph 1, letter a) of the Italian Civil Code, n) of the Consumer Code (Legislative Decree 206/2005), the right of withdrawal provided for by Articles 52 et seq. of the Consumer Code for distance contracts is excluded for contracts for the supply of accommodation services for non-residential purposes when the contract provides for a specific date or period of performance. Therefore, hotel reservations with a fixed date are not subject to the 14-day right of withdrawal.
Cancellation: You may cancel your reservation according to the “Cancellation Policy” as indicated below.
Contact: For any questions or complaints, you can contact our customer service team using the contact details provided at info@albergodellaroccia.it
28. CANCELLATION AND MODIFICATION POLICY
Modifications and cancellations are evaluated based on the rate booked:
a) Reservations with “Flexible Rates”: Changes and cancellations are permitted up to 72 hours before the arrival date (the applicable check-in time is 2:30 PM local hotel time). Changes or cancellations made after this deadline will incur a penalty equal to 50% of the first night’s stay. A penalty equal to the cost of the first night will also be charged in the event of a no-show.
b) Reservations with “Non-Refundable Rates”: These special rates do not allow changes or cancellations. If the reservation is not used, the full amount will be charged.
c) Reservations with “Long-stay rates (over 7 days): Changes and cancellations are permitted up to 120 hours before the arrival date (the reference time is 2:30 PM local hotel time). Changes or cancellations after this deadline will incur a penalty equal to the cost of two nights. The penalty equal to the cost of two nights will also be charged in the event of a no-show.
d) Shortening of stay: If the number of nights originally booked is reduced and communicated at least 72 hours in advance, no penalty will be charged for the unused nights. If the shortening is communicated less than 72 hours in advance or if an early departure is not communicated, the hotel reserves the right to charge 50% of the cost of the unused nights.
e) Modification of stay: If a modification is made to a stay, rates may vary.
f) Group and meeting reservations: Cancellation requests will be processed on a case-by-case basis and will be subject to the terms and conditions of the contract or booking applicable to the reservation in question (if applicable). If we agree to change the date of such a reservation, any deposits or down payments may be applied to a future reservation within a maximum of 12 months of the original reservation date, after which they will be retained by us.
g) All other hotel reservations: Changes and cancellations are evaluated on a case-by-case basis (unless the reservation was made with an authorized third party, in which case the additional terms and conditions governing that reservation will apply).
29. POLICY REGARDING MINORS
In addition to the policy regarding minors stated above, minors may use existing beds in the hotel room free of charge, provided that the maximum number of guests allowed per room (as communicated by us) is not exceeded. Any requests for additional rollaway beds, cribs, or sofa beds are subject to a surcharge. Supplement amounts can be requested at the hotel reception.
For the purposes of this policy, “Minor” means a person between the ages of 2 and 17, and “Adult” means a person 18 or older. All ages will be determined at check-in.
30. REFERENCE CLAUSE
For anything not expressly provided for in these Terms and Conditions, the provisions of the Italian Civil Code regarding contracts apply, and in particular, the rules relating to hotel and hotel deposit contracts pursuant to Articles 1783 et seq. of the Italian Civil Code.
The provisions of the Consumer Code (Legislative Decree 206/2005) also apply, where compatible, to relationships with Customers who qualify as Consumers, as well as any other mandatory regulatory provisions in force.
Pursuant to art. 1374 of the Civil Code, the contract obliges the parties not only to what is expressed therein, but also to all the consequences that derive from it according to the law, or, in its absence, according to custom and equity.
SPECIFIC APPROVAL OF CLAUSES PURSUANT TO ART. 1341 OF THE CIVIL CODE
Pursuant to and for the purposes of Art. 1341 of the Civil Code, the Customer declares having read, understood, and specifically approves the following clauses:
• Art. 8 (Penalties for No-Shows or Early Cancellations)
• Art. 11 (Customer Liability for Damages and Expulsion from the Hotel)
• Art. 12 (Limitation of Liability for Availability and Maintenance of Facilities)
• Art. 14 (Disclaimer of Wi-Fi Service)
• Art. 15 (Disclaimer of Liability for Parking and Vehicles)
• Art. 16 (Force Majeure)
• Art. 20 (Jurisdiction for Professionals)
• Art. 28 (Cancellation Policy and Penalties)
Customer signature for specific approval pursuant to Art. 1341, second paragraph, of the Civil Code:
Last modified: [Insert date]
For information and contact:
Albergo della Roccia
Via Martiri Della Libertà, 2
43040 Varano dè Melegari (Parma)
VAT No. 01867770347
Email: info@albergodellaroccia.it